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Privacy policy

Data controller

This policy explains how Zetric handles the personal data it collects through this website, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

Controller: RH Trademarks Solutions, S.L.U. (Zetric)
Tax ID (CIF): B99490641
Address: C/ Argensola 8, 50001 Zaragoza, Spain
Email: info@zetricagency.com
Phone: +34 876 43 16 59

Last updated: 30 October 2026.

What data we process

We process the data you give us when you contact us through the contact form, by email or by phone:

Contact details: name, email address and, if you provide it, phone number.
Professional details: company and job title, if you provide them.
Message content: whatever information you choose to share with us.

We do not need special categories of data (health, beliefs, etc.); please do not include them in your messages. This website does not collect browsing data for analytics or advertising. You can see which technical cookies it uses in the cookie policy.

Why we use your data

Purpose	Legal basis	Retention period
Responding to the enquiries and information requests you send us.	Your consent and the taking of pre-contractual steps at your request (Art. 6(1)(a) and 6(1)(b) GDPR).	For as long as needed to deal with the request and, afterwards, blocked for the statutory limitation periods.
Managing the contractual, commercial and professional relationship with clients and suppliers.	Performance of a contract or pre-contractual steps (Art. 6(1)(b) GDPR).	For the duration of the relationship and, afterwards, for the periods required by tax and commercial law.
Complying with legal obligations, such as accounting and tax requirements.	Legal obligation (Art. 6(1)(c) GDPR).	The applicable statutory periods.
Sending you information about our services.	Legitimate interest for existing clients (Art. 6(1)(f) GDPR and Art. 21 LSSI-CE); in other cases, your consent (Art. 6(1)(a) GDPR).	Until you object or withdraw your consent.

Who may receive your data

We do not disclose your data to third parties unless the law requires it. The following may have access to it:

Public authorities and competent bodies — where there is a legal obligation.
Banks — to process payments and collections.
Service providers — such as web hosting, email or management tools, acting as data processors under a contract that complies with Article 28 GDPR.

We do not plan to transfer data outside the European Economic Area. If a provider did so, it would be done with the safeguards required by Chapter V of the GDPR.

Your rights

You can exercise the following rights over your personal data:

Access — find out what data of yours we process.
Rectification — correct inaccurate or incomplete data.
Erasure — ask us to delete it when it is no longer needed.
Objection — object to processing based on our legitimate interest.
Restriction — ask us to temporarily suspend processing.
Portability — receive your data in a structured format.
Withdrawal of consent — at any time, without affecting earlier processing.

To exercise them, write to info@zetricagency.com or to C/ Argensola 8, 50001 Zaragoza, Spain, stating the right you wish to exercise and attaching a copy of your ID or another identity document.

If you believe we have not handled your data properly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Data security and accuracy

We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or alteration. By providing your data, you confirm that it is accurate and agree to tell us about any changes.

Changes to this policy

We may update this policy to reflect legal changes or changes to our services. The date of the latest update appears at the top of this page.